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Coins and gems are the core virtual currencies inside Kinexa Surf. They can be used to buy items and revives so you can clear levels faster. The email you enter on the order form is your exclusive game account. The system binds it securely to your in-game account to protect your purchase and assets. Please enter an email you use often so delivery and account security are not affected.
After a virtual currency purchase is paid successfully, virtual currency is usually credited automatically to your game account (the email entered on the checkout page) within 5 minutes. If there is a system delay or order review, delivery will be completed within 24 hours at the latest.
If you still have not received your virtual currency after the promised timeline, please submit a request on the Contact Us page and provide your order number, purchase date, and payment proof. Customer support will verify the order and reissue the virtual currency within 3 business days of receiving your request.
If virtual currency cannot be delivered within 24 hours due to a system fault, inventory issue, or other reason, we will refund the funds to the original payment method in accordance with our Refund Policy. Refund arrival time varies by payment method and is usually 7 business days.
Virtual currency may be used only inside Kinexa Surf.
